Refund Policy

30-Day Money-Back Guarantee

We're confident you'll love our hosting services. If you're not completely satisfied within the first 30 days, we'll refund your hosting fees in full.

• Full refund of hosting fees within 30 days
• No questions asked policy
• Quick and easy refund process
• Refunds processed within 5-7 business days

What's Covered

Our refund policy covers:

• All shared hosting plans
• Student hosting packages
• Portfolio hosting plans
• Initial hosting setup fees

What's Not Covered

The following items are non-refundable:

• Domain registration fees
• SSL certificate fees (if purchased separately)
• Third-party services and add-ons
• Setup fees for custom configurations
• Accounts terminated for policy violations

How to Request a Refund

To request a refund, please contact our support team:

• Email: billing@infysite.com
• Phone: +1 (555) 123-4567
• Live chat on our website
• Support ticket through your account

Please include your account information and reason for the refund request.

Refund Timeline

Our refund process timeline:

• Request acknowledgment: Within 24 hours
• Request review: 1-2 business days
• Refund processing: 3-5 business days
• Bank processing: 2-5 business days (varies by bank)